After-hours emergency intake
Picks up calls between 6pm and 8am, scores urgency from the conversation, books an on-call tech, and texts the dispatcher.
After-hours99.9% pickup
/ VOICEv2.6 / AGENTIC RUNTIME
SYSTEM_01 — VOICEPhones that answer themselves. And book the job.
Inbound receptionists. Outbound qualifiers. After-hours coverage. Production-grade voice agents that triage, book, and update the CRM before the customer hangs up — without sounding like a robot.
// Capabilities
What it does.
- Inbound triage with calendar booking + CRM write-back
- Outbound qualifying and reactivation campaigns
- After-hours and overflow coverage with escalation rules
- SMS follow-up sequences keyed to call outcomes
- Per-skill routing (e.g., emergency vs. quote-only callers)
- Full call recordings, transcripts, and reasoning logs
- Human-in-the-loop fallback when confidence drops
// Use cases
Where it earns its keep.
Outbound quote follow-up
Calls every outstanding quote on a configurable cadence, updates the CRM with the conversation, and routes warm replies to a human.
Outbound / week320+ quotes
Reactivation campaign
Lapsed customers get a personalized check-in call with a one-question offer. Bookings hit the calendar directly.
// Built for
Industries that buy this.
// Receipts
Related case studies.
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